FORMATION OF CONCIERGES’ PROFESSIONAL COMPETENCE THE IN HOTEL BUSINESS

Abstract

Dedicated to the actual problem of the formation of professional competence of concierges in the hotel business. The relevance of this study in the field of professional competence formation of hotel business concierges is determined by the need in modern turbulent conditions of the external environment to search for optimal management decisions, improve management in the hospitality industry. In modern economic conditions, new tasks appear that necessitate the improvement of management through the formation of professional competence of concierges in the hotel business. It is important for hotel managers to understand the need for continuous improvement in service quality management. Today, despite the development of modern technologies, when many problems can be solved with the help of the Internet, many still cannot do without such a person as a concierge. The concierge profession is one of the most important and recognized in the hotel business. The authors define the range of problematic issues in the formation of professional competence of concierges in the hotel business and suggest areas of work for the formation of their key and professional competencies. The article emphasizes the need to train highly qualified specialists in the hotel business, namely concierges, who can significantly increase the reputation and competitiveness of the hotel, and, accordingly, its profit. The concepts of professional competence of the concierge of the hotel business and his job responsibilities are characterized. It has been established that the main ways to develop the professional competence of future concierges in the hotel business are studying at educational institutions, undergoing special training on the basis of well-known hotels, attending trainings, master classes, entering an organization, for example, the Golden Keys of Concierges, which includes the most professional personnel. this profile from all over the world. It is concluded that an increase in the number of highly professional concierges in hotels will contribute to the expansion of hotel industry services and the development of the hotel industry in Ukraine.